Questions and answers
Buying parts, delivery, fitting, payment and returns. Can't see your question? Call 800-PARTOVA or send us a message.
Finding the right part
Where can I buy car parts online in the UAE?+
On Partova (partova.ae). Search by your number plate, VIN, or make and model, and we show only the parts that fit. Sellers are UAE parts traders and distributors, and we deliver to all 7 emirates: Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah.
How do I know a part fits my car?+
Add your vehicle by plate, VIN or make, model and year. Each part is matched by its part number and OE number to the vehicles it fits, and product pages show a clear "Fits your car" check. If you're unsure, send us the part and your VIN and a parts specialist will confirm before you order.
Can I search by part number or OEM number?+
Yes. Type the manufacturer or OE part number (for example 13101-31091) into search. Partova also matches superseded and cross-reference numbers, so you can find aftermarket equivalents of a genuine part.
What is the difference between genuine, OES and aftermarket parts?+
Genuine parts carry the carmaker's logo. OES parts are made by the same factory that supplies the carmaker, without the logo. Aftermarket parts are made to fit by other brands and usually cost less. Every listing shows which type it is and its warranty.
I can't find my part. What can I do?+
Use "Request a part": tell us the part and your vehicle, and verified UAE sellers send you prices, usually within the hour.
Do you sell parts for trucks, motorcycles and heavy equipment?+
Yes. Partova lists parts for cars and SUVs, 4x4s and pickups, motorcycles, trucks and trailers, buses and vans, heavy equipment, marine engines and agricultural machines.
Delivery and fitting
How fast is delivery in Dubai and the UAE?+
Express delivery reaches main urban areas within 2 hours where the part is in stock nearby, 8 am to 9 pm. Same-day and next-day delivery cover the rest of the UAE. The delivery time for your address is shown on each product before you order.
Do you deliver to all emirates?+
Yes: Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah.
Can you fit the part for me?+
Yes. Book fitting at home or at work when you order. Prices are fixed up front and the labour has a 3-month warranty.
Can I collect the part myself?+
Yes. Choose click and collect at checkout to pick the part up from the seller.
Payment, returns and warranty
How can I pay?+
Cash or card on delivery is available across the UAE. Online card payment, Apple Pay and pay-later options are shown at checkout when available. Prices are in AED and include 5% VAT, with a VAT invoice for every order.
Can I return a part?+
Yes. If a part is wrong, faulty or doesn't fit, request a return from My account → Orders. Unused parts in their original packaging can be returned within 7 days of delivery.
Do parts come with a warranty?+
Yes. The warranty depends on the part and is shown on every listing. Used parts carry 3 months and remanufactured parts 12 months.
Do you offer trade prices for garages and fleets?+
Yes. Partova Business gives garages, workshops and fleets trade pricing, team accounts and VAT invoices, with credit terms on approval.
Selling on Partova
How do I sell auto parts on Partova?+
Register as a seller at partova.ae/seller with your UAE trade licence. Upload your catalogue by Excel or CSV, or connect Shopify, Odoo or Zoho. We handle delivery and you get weekly payouts to your bank account.